Refund policy

Draft for legal review. A proposed policy, not yet in force. Consumer rights in each market will be checked at legal review and always apply.

Proposed policy

Within 14 days of purchase, before any paid paper is started: a full refund on request.
After a paid paper has been started: no automatic refund, because the content has been used. We will consider any request fairly, for example if a technical fault on our side stopped practice.
A question with a wrong answer key: report it from the question. We correct it and re-mark; this is not grounds for a refund on its own.
Exam date moved or cancelled: the pass already runs to the later of the exam date and the fixed end date. Tell us if the date changes and we will extend it.

Email support@yallo.co from your account's address with the child's nickname and the pass. Refunds go back to the card used.